1. What are your business hours?
We are open Monday through Saturday and closed on Sundays. Our Customer Service line is open from 10AM – 4PM. You may call us at 718-965-6500 ext. 1.
2. What service do you use for deliveries?
We make our own deliveries in our re. We do not use any last mile delivery service or any major carriers such as USPS, UPS and FedEx. We do this to ensure your goods arri because all of our trucks are temperature controlled.
3. What is your delivery area?
We are delivering to Brooklyn, Queens, Manhattan parts of Long Island and New Jersey.
4. When is your delivery schedule?
Brooklyn, Manhattan, Long Island City, and Astoria delivery is next day.
Queens orders may take up to 3 days, but we fulfill most orders within 1-2 days.
Long Island orders will be delivered on Thursday.
New Jersey orders will be delivered on Saturday.
5. What time will I receive my delivery?
If you have a preference on delivery date and time please E-mail email@example.com.
6. Could I place an order for pick up?
Yes you may pick up from our warehouse. Our warehouse is located at 52 15th Street, Brooklyn, NY 11215.
Pick up window is from 2PM-3PM daily.
7. Could I make changes to my order after it is submitted?
Unfortunately no. We will have to cancel the entire order and you will have to place a new order.
8. I have a problem with my order, what should I do?
After you receive your order you may e-mail firstname.lastname@example.org or call us at 718-965-6500 ext. 1.