FREE DELIVERY to Brooklyn, Manhattan, Queens, LI, & New Jersey!

FAQ

 

Q: What are your business hours?
A: We are open Monday through Saturday, and closed on Sundays and major holidays. Office hours are 9:00 AM to 5:00 PM.

 

Q: What service do you use for deliveries?

A: All orders are delivered locally by our own company employees and vehicles.

 

Q: What is your delivery area?

A: Our current delivery area includes Brooklyn, Bronx, Manhattan, Queens, Nassau County, and Hudson & Bergen Counties in NJ.

 

Q: How long do orders take to deliver after I place it?

A: All orders are delivered the next day with the exception of orders placed on weekends. All orders placed on weekends will be delivered on the following Monday.  If there is a certain day that works best for you, please email us at customerservice@safg.us with your order number and we’ll make that change for you.

 

Q: What time will I receive my delivery?

A: Depending on your location, but typically drivers will arrive at your doorstep in the afternoon to early evening, and are instructed to call and/or text prior to arrival. Note that delivery times may vary due to the route and weather conditions. 

 

Q: Could I make changes to my order after it is submitted?

A: Unfortunately, no. Shopify doesn’t allow us the capability to modify orders. If you are dissatisfied with your initial order, please E-mail customerservice@safg.us to cancel your order. A refund will be issued immediately and will appear on your statement within a few business days.  

 

Q: What is the minimum order for delivery and what is the delivery fee?

A: Our order minimum is $75 and there is no delivery fee.

 

Q: Do you have the nutritional information or ingredients for your products?

A: We are currently working on listing this information on our website. In the meantime, please let us know which product you are interested in and we will send you the product label. You can reach us at customerservice@safg.us

 

Q: How do I schedule an order for a future date?

A: After you have placed your order, please email us at customerservice@safg.us with your order number and date you want it delivered, and we can schedule it for you.

 

Q: What are your health and safety measures for COVID-19?

A: We provide contactless delivery. Our drivers will contact you prior to arrival. They will meet you at your front door or lobby. Drivers are not allowed to bring goods into your house or bring it up to your apartment.  

 

Q: What should I do if my product expires or is damaged?

A: We apologize for the expired/damaged product. Please email customerservice@safg.us and someone will be at your assistance.

 

Q: How can I order wholesale?

A: To open a business account/order wholesale, please fill out a credit application here: https://safg.us/application-form/. Someone from our team will be reaching out to you once we have received the completed & signed application and your account is set up in the system.

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